Open to work
Practical IT Skills. Reliable Support. A Passion for Technology.
I have hands-on experience installing, configuring, maintaining and troubleshooting desktop computers and laptops for individual users in Portugal and the United Kingdom. I enjoy solving technical problems, helping people and developing my IT skills. I am now looking to build my career within a professional IT support team.
About Me
Since 2010, I have been hands-on with computer maintenance, installing, configuring, and troubleshooting desktops and laptops for individual users. My practical experience covers Windows installations, PC assembly, and hardware upgrades, focusing on solving software and driver issues to keep systems running smoothly.
Currently, my role as a Machine Operator has strengthened my attention to detail, reliability, and ability to follow strict procedures. This transition has honed my technical problem-solving skills, making me a motivated candidate for IT Technician or IT Support roles where precision and technical expertise are essential.
Practice Projects
Practice Project
Windows PC Installation
Hands-on installation of Windows 10 on a custom-built desktop, including driver configuration and initial system optimization for a UK educational environment.
Practice Project
Hardware Diagnostics
Comprehensive fault finding and hardware upgrade exercise, focusing on RAM and SSD diagnostics and performance benchmarking for a multi-academy trust.
Practice Project
Network Troubleshooting
Systematic investigation of connectivity issues using ipconfig, ping, and nslookup commands to identify and resolve DNS and DHCP configuration errors.
Certifications & Learning
[1]
Foundations of IT Support
Completed: 17 October 2026
[1]
IT Support Training
Completed: 17 October 2026
[2]
Python Programming
In Progress
[3]
Cisco Networking Academy
In Progress
[4]
Windows Support Fundamentals
Learning / Fundamentals
[5]
Networking Fundamentals
Learning / Fundamentals
[6]
Cybersecurity Awareness
Learning / Fundamentals
Machine Operator
Currently serving as a Machine Operator, I focus on the precision of equipment monitoring and fault identification. This role has sharpened my attention to detail and reliability, ensuring that technical systems operate with maximum efficiency and safety.
Independent IT Support
Since 2010, I have provided hands-on computer maintenance and technical support for individual users in Portugal and the United Kingdom. My work includes PC assembly, hardware diagnostics, and software troubleshooting, focusing on practical reliability and a direct approach to problem-solving.
I understand that roles in education require an enhanced DBS check and I fully support safeguarding. My approach is built on reliability, data protection, and a commitment to providing exceptional customer service.
My Troubleshooting Methodology
A systematic 6-step approach to resolving technical issues with precision and care.
[01]
Understand the Problem
Clarifying the user's symptoms to identify the core technical issue.
[02]
Ask Clear Questions
Using direct, technical questions to gather accurate diagnostic data.
[03]
Check Likely Causes
Identifying common hardware and software failures through systematic checks.
[04]
Test Solutions Safely
Applying fixes in a controlled environment to prevent further damage.
[05]
Confirm the Fix
Validating the resolution with the user to ensure full system stability.
[06]
Document & Escalate
Recording the incident and providing a clear path for further support.
Get in Touch
I am currently looking for opportunities to build my career within a professional IT support team. Whether you have a specific technical question or a project in mind, I'd love to hear from you.
I understand that roles in education require an enhanced DBS check and I fully support safeguarding.